Refund policy

Request a return or cancellation here:
https://solangular.com/account

Return and Refund Policy

Change-of-mind cancellations for online orders
You may cancel an eligible online order without giving a reason by telling us within 14 days after you, or a person nominated by you, receive the goods. After telling us that you wish to cancel, you must send the goods back without undue delay and no later than 14 days after that notification.

You can notify us through your customer account, by emailing sales@solangular.com, or by using the model cancellation form at the end of this policy. Any clear statement that you wish to cancel is sufficient. Please contact us before sending goods so that we can identify the return and provide the correct instructions; this process does not limit a valid statutory cancellation.

Change-of-mind return carriage
For a change-of-mind return, the customer is responsible for arranging and paying the direct cost of suitable return carriage where this was disclosed before purchase. We do not provide a prepaid return label for change-of-mind returns. We recommend using a suitably secure and trackable service and, where appropriate, obtaining carriage insurance.

For goods that cannot normally be returned by post, the estimated maximum direct return-carriage cost is £29 for returns from the United Kingdom and £59 for returns from the European Union. These are maximum estimates, not fixed return charges, and apply only to change-of-mind returns. Acksen Ltd remains responsible for reasonable return costs for faulty, damaged, misdescribed or incorrectly supplied goods where required by law.

Please contact us before returning goods so that we can provide the correct return address and instructions.

Condition and handling
For a change-of-mind return, the item should be returned with all supplied parts, accessories and documentation. Original packaging should be used where reasonably possible, but its absence does not by itself remove statutory cancellation rights.

Consumers may inspect and handle goods to the extent reasonably permitted in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may ask for a receipt or other reasonable proof of purchase.

Return address
Unless we provide different instructions for a particular return, goods should be sent to:

Acksen Ltd
5 Sequoia Heights
Jordanstown
Newtownabbey
Northern Ireland
BT37 0QX
United Kingdom

Faulty, damaged, misdescribed or incorrect goods
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is faulty, damaged, not as described, not fit for its intended purpose, or if you receive the wrong item. A delay in contacting us does not remove any statutory rights.

Consumers normally have a short-term right to reject non-conforming goods within 30 days after delivery and obtain a full refund. Instead of rejecting the goods, or after the initial 30-day period, the consumer may be entitled to require a repair or replacement. A repair or replacement must be provided at no cost, within a reasonable time and without significant inconvenience. If repair or replacement is impossible, disproportionate, unsuccessful after one attempt, or not provided within a reasonable time and without significant inconvenience, the consumer may be entitled to an appropriate price reduction or the final right to reject the goods.

Where the applicable law presumes that a fault discovered within six months existed when the goods were supplied, Acksen Ltd will apply that presumption unless it can demonstrate otherwise. After six months, the consumer may be required to show that the problem resulted from an underlying fault present when the goods were supplied.

Acksen Ltd will arrange collection or reimburse the reasonable and necessary cost of returning faulty, damaged, misdescribed or incorrectly supplied goods where required by law. Please contact us before arranging an unusually expensive return service. Nothing in this policy affects statutory rights.

Exceptions
Certain products may be excluded from change-of-mind cancellation where the law permits, including goods made to your specification or clearly personalised. These exclusions do not affect rights where goods are faulty, damaged, misdescribed or supplied incorrectly.

Exchanges
We do not offer direct change-of-mind exchanges. The fastest way to obtain a different item is to return the item and place a separate order. This does not restrict any statutory right to a replacement for non-conforming goods.

European Union customers
If goods are shipped to a consumer in the European Union, the customer normally has a 14-day cooling-off period for an eligible distance purchase and a further 14 days after notifying cancellation to return the goods, subject to applicable exceptions. Mandatory consumer protections in the customer’s country continue to apply. For a change-of-mind cancellation, the customer bears the direct return cost where informed before purchase; Acksen Ltd bears the return cost for defective goods where required by applicable law.

Refunds
For a valid change-of-mind cancellation, we will refund the price paid for the returned goods and the cost of our least expensive standard outbound delivery option. If a more expensive delivery service was selected, the additional premium need not be refunded.

We may withhold a change-of-mind refund until we receive the goods or evidence that they have been sent back, whichever occurs first. We will make the refund to the original payment method without undue delay and no later than 14 days after that point.

For a valid rejection of faulty or otherwise non-conforming goods, any refund due will be made without undue delay and no later than 14 days after we agree that the consumer is entitled to it. Reasonable return costs and any other amounts required by law will also be refunded.

Your bank or card provider may require additional time to display a completed refund. If you have not received an expected refund, contact sales@solangular.com.

Model cancellation form
Complete and return this form only if you wish to cancel an eligible distance contract. You may instead send any other clear statement of cancellation.

To: Acksen Ltd, 5 Sequoia Heights, Jordanstown, Newtownabbey, Northern Ireland, BT37 0QX, United Kingdom; sales@solangular.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: