Shipping Policy

This Shipping Policy explains the delivery arrangements for goods purchased through www.solangular.com.

SolAngular is operated by Acksen Ltd, a company registered in Northern Ireland under company number NI019167.

For questions concerning delivery, please contact sales@solangular.com.

Delivery destinations

We currently supply goods to:

• Northern Ireland;

• England, Scotland and Wales;

• European Union member states;

• other European countries; and

• selected destinations worldwide.

Available delivery services depend on the destination, the products ordered, the size and weight of the shipment, and carrier availability.

We may be unable to deliver certain products to some destinations because of carrier restrictions, product regulations, hazardous-goods rules or other legal requirements.

UK deliveries

Orders for delivery within the United Kingdom will normally be sent by courier. We generally use DHL, although we may use another suitable carrier where appropriate.

Courier charges vary according to the quantity, dimensions and weight of the products ordered and the delivery region. The available delivery service and applicable charge will be displayed at checkout or provided in a quotation before the order is accepted.

Small UK orders may be sent by Royal Mail, where suitable, at a delivery charge starting from £7 plus VAT where applicable.

The total delivery charge, including any applicable VAT, will be displayed before the customer completes the order. Prices displayed at checkout take precedence over indicative prices stated in this policy.

European Union deliveries

Goods supplied to customers in European Union member states are dispatched from Northern Ireland under the applicable Northern Ireland and European Union arrangements for trade in goods.

EU orders will normally be sent by courier. Delivery charges are calculated according to the destination, products ordered, shipment size and available delivery service.

The applicable delivery price will be displayed at checkout. Where an automatic delivery price is unavailable, we may contact the customer with a quotation before accepting or dispatching the order.

Any VAT charged by us will be shown at checkout, on the order confirmation or on the applicable invoice.

Where an unusual destination-specific tax, charge or delivery restriction may apply, we will provide the available information before accepting the order.

Other European and worldwide deliveries

Orders to European countries outside the European Union and to other international destinations will normally be sent by courier.

Delivery charges will be calculated according to:

• the destination;

• the quantity, dimensions and weight of the goods;

• the selected delivery service;

• insurance or special-handling requirements; and

• any carrier surcharges applying to the destination.

The delivery price will normally be displayed at checkout. Where checkout cannot calculate a suitable price, please contact sales@solangular.com for a quotation.

International delivery times vary considerably according to the destination, carrier service and customs procedures.

Customs duties, import VAT and clearance charges

Orders sent outside the United Kingdom or European Union may be subject to customs duties, import VAT, brokerage charges, handling fees or other charges imposed by the destination country or the carrier.

Before accepting an order where such charges may apply, we will state, so far as reasonably possible, whether:

• the relevant charges are included in the amount paid to us; or

• the recipient will be responsible for paying them separately.

Unless we expressly confirm that import charges are included, customers should contact us before ordering if they require clarification about the likely customs treatment.

Customs and import charges are imposed by third parties and may be outside our direct control. Customers are responsible for supplying any information reasonably required by the carrier or customs authorities to complete delivery.

Dispatch and delivery estimates

Dispatch and delivery estimates may be displayed on the product page, during checkout, in a quotation or in the order confirmation.

Unless a particular delivery date has been expressly agreed, delivery dates are estimates rather than guarantees.

For consumer orders, we will deliver the goods without undue delay and normally within 30 days after the order has been accepted, unless a different delivery period has been agreed with the customer.

Please contact us before ordering where delivery is required by a particular date.

Order processing

Orders are processed during our normal business days, excluding weekends and public holidays in Northern Ireland.

Dispatch may be delayed where:

• a product is out of stock or made to order;

• additional delivery information is required;

• payment has not been authorised;

• a VAT number or other business information must be verified;

• export, customs or product documentation is required; or

• the order includes unusually large, heavy or restricted goods.

Where a significant delay becomes known, we will contact the customer using the contact details supplied with the order.

Tracking

Tracking information will be provided where it is available from the selected carrier.

Tracking availability does not guarantee that every movement or delivery attempt will be shown immediately. Carrier tracking systems may take time to update.

Split deliveries

An order containing multiple products may be sent in more than one shipment.

Where we choose to split an order for operational reasons, the customer will not be charged additional delivery fees unless this has been agreed in advance.

Separate tracking details may be provided for each shipment.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, including any required postcode, access instructions, company name and contact telephone number.

Please contact sales@solangular.com promptly if a delivery address needs to be changed.

We cannot guarantee that an address can be changed after an order has entered the dispatch process.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer. Where a parcel is returned to us as undeliverable, we may charge the reasonable cost of redelivery, provided that the failure was not caused by us or the carrier.

Delivery attempts and collection

The carrier may leave delivery instructions, arrange another attempt or direct the parcel to a collection point where nobody is available to accept it.

Customers should follow the carrier’s instructions within the stated period. A parcel may be returned to us if it is not collected or if repeated delivery attempts are unsuccessful.

Any reasonable redelivery charge will be communicated before the parcel is sent again.

Risk during delivery

For consumer orders, goods remain our responsibility until they are physically received by:

• the customer;

• a person identified by the customer to receive them; or

• a safe place expressly authorised by the customer, where legally applicable.

This does not apply where the customer independently appoints a carrier that we did not offer as a delivery option. In that situation, responsibility may pass when the goods are handed to that carrier.

Delayed or missing deliveries

Customers should check the carrier’s tracking information before contacting us about a delayed delivery.

Where an order appears to be significantly delayed or missing, please contact sales@solangular.com and provide:

• the customer’s name;

• the order number;

• the delivery address; and

• any relevant tracking information.

We will investigate the matter with the carrier. Customers purchasing as consumers should contact us rather than being required to resolve a missing-delivery claim directly with the carrier.

Nothing in this section limits the customer’s statutory rights where goods are not delivered within an agreed or legally applicable period.

Damaged deliveries

Customers should inspect parcels on arrival where reasonably possible.

Visible damage should be reported to the carrier at delivery and notified to us promptly at sales@solangular.com. Photographs of the external packaging, shipping label, internal packaging and damaged product may help us investigate the matter.

Failure to report damage immediately does not remove any statutory rights available to a consumer.

Returns

Cancellations, returns, faulty products and refunds are governed by our separate Returns and Refund Policy.

Events outside our reasonable control

Delivery may be affected by events outside our reasonable control, including severe weather, transport disruption, industrial action, customs delays, border disruption, carrier system failures, natural disasters or legal restrictions.

Where such an event affects an order, we will take reasonable steps to keep the customer informed and arrange delivery as soon as reasonably practicable.

Nothing in this section excludes rights or remedies that cannot legally be excluded.

Changes to this policy

We may update this Shipping Policy to reflect changes to our carriers, delivery services, prices, destinations or legal obligations.

The policy applying to an order will normally be the version in effect when that order is placed.

Last updated: 31 July 2026